Shipping Policy
At Vogue Straya, we are committed to delivering your orders quickly and efficiently. Below are the details regarding our shipping policy.
Shipping Locations:
We currently only offer shipping within Australia.
Processing & Handling Time:
- All orders are processed and handled within 0-2 business days of receiving your payment.
- Orders placed on weekends or public holidays will be processed the next business day.
- The cut-off time for same-day processing is 6:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney). Orders placed after this time will be processed the following business day.
Transit Time:
- 3-5 business days for delivery once your order has been shipped.
Total Delivery Time:
- The estimated delivery time is 3-7 business days, from when your order is placed to when it arrives at your doorstep.
Shipping Costs:
- We offer FREE shipping on all orders within Australia.
Tracking Your Order:
Once your order has been shipped, you will receive a tracking number via email, allowing you to track your shipment.
Lost or Damaged Orders:
While we do our best to ensure your order reaches you safely, Vogue Straya is not responsible for lost or damaged items once they have been shipped. However, if your order is lost or damaged in transit, please contact us immediately at support@vogue-straya.com, and we’ll assist you in resolving the issue.
Address Accuracy:
Please ensure your shipping address is correct at checkout. Vogue Straya is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Shipping Delays:
While we aim for timely delivery, please note that shipping times may be affected by factors such as weather, public holidays, or unforeseen delays. We appreciate your patience and understanding during such instances.
Customer Service:
If you have any questions or need assistance with shipping, don’t hesitate to reach out to our customer service team at support@vogue-straya.com.
Contact Us
Business Name: Vogue Straya
Website: https://vogue-straya.com
Phone: +61 466575580
Email: support@vogue-straya.com
Address: 27 Esther St, Truganina VIC 3029, Australia
Contact Form: Click Here
Opening hours:
Monday till Friday:
9:00 am to 6:00 pm (AEST)
Responses within 24 hours