Frequently Asked Questions

Welcome to our FAQ page! Here, you'll find answers to some of the most common questions our customers have about shopping with Vogue Straya. If you don’t see the answer you're looking for, feel free to reach out to us directly
at support@vogue-straya.com.

1. What is your shipping policy?

At Vogue Straya, we offer free shipping on all orders within Australia.

  • Processing Time: We process orders within 0-2 business days.
  • Transit Time: Your order will typically arrive within 3-5 business days after processing, with a total delivery time of 3-7 business days.
  • Shipping Method: We use our Free Shipping service, ensuring timely and reliable delivery.

Please note that we only ship to Australia.

2. What payment methods do you accept?

We accept the following payment methods:

  • PayPal
  • Mastercard
  • Visa
  • American Express
  • UnionPay
  • Maestro
  • Google Pay
  • JCB
  • Discover
  • Diners Club
  • Afterpay

All payments are processed securely through trusted payment gateways to ensure your information is safe and protected.

3. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website for real-time updates.

4. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately
at support@vogue-straya.com. If your order hasn’t been processed yet, we will do our best to accommodate your request. However, once the order is processed or shipped, we cannot make any changes.

5. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days from the date of delivery.

  • Return Shipping: If you made a wrong order or simply changed your mind, the return shipping costs will be your responsibility.
  • Refund Processing: Once we receive your return and inspect the items, we will process your refund within 10 business days to the original payment method used.

6. What if the item I ordered is damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of receiving your order at support@vogue-straya.com with photos of the damage. We’ll arrange for a replacement or a full refund, depending on your preference.

7. Can I exchange my order for a different size or color?

Unfortunately, we do not offer direct exchanges. However, you can return your item within 30 days and place a new order for the correct size or colour. Please note, you will be responsible for return shipping costs if you choose to return an item.

8. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are constantly working to improve our offerings, so stay tuned for future updates!

9. How do I contact customer support?

If you have any further questions or need assistance, our customer support team is happy to help!

  • Phone: +61 466575580
  • Email: support@vogue-straya.com
  • Business Hours: Monday - Friday, 09:00 AM - 06:00 PM ( AEST)

We aim to respond to all inquiries within 12 hours during business hours.

10. Where is Vogue Straya located?

Our office and warehouse are located at:

Vogue Straya
27 Esther St, Truganina
VIC 3029, Australia

11. Do you offer promotions or discounts?

We occasionally run special promotions and offer exclusive discounts to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals and offers!

We hope these FAQs have helped! If you have any other questions or need further assistance, don’t hesitate to reach out to us.

Thank you for choosing Vogue Straya!